Privacy Policy Tunas4D – Our Commitment to Protecting Player Data

Tunas4D (tunas4d.run) takes the privacy and data security of every Malaysian player seriously. This privacy policy explains in detail how we collect, process, store, and protect your personal information when you use the Tunas4D platform — whether to register an account, make a deposit, play slots or live casino games, join Sports Betting, or simply browse our website.

By registering for or using any Tunas4D service, you agree to this privacy policy in full. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account if applicable.

This privacy policy applies to all users of the Tunas4D platform — including active registered players, players currently going through the registration process, and visitors who browse tunas4d.run without creating an account.

Tunas4D only collects data that is strictly necessary to provide a safe, fair, and high-quality online casino experience to players in Malaysia. The data we collect falls into several categories:

Registration & Identity Data:

• Full name as per identity card
• An active Malaysian phone number
• A valid email address
• Date of birth (for age verification, 18 years and above)
• Account password (stored as an encrypted hash — we never store passwords in plain text)

Identity Verification (KYC) Data:

• A copy of your Malaysian identity card (MyKad) or passport
• Additional documents that may be required to verify the source of funds for amounts exceeding certain limits

Financial & Transaction Data:

• Payment method details used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks)
• Deposit and withdrawal transaction history in MYR
• Records of bonuses and promotions claimed

Gaming & Activity Data:

• Game history — slots played, Live Casino tables joined, Sports Betting wagers placed
• Betting records — amount, time, game type, and outcome
• Session duration

Technical & Device Data:

• IP address at the time of platform access
• Device type (Android, iOS, desktop), operating system, and web browser version
• Cookie and session data — to maintain your login session and personalise your experience
• Technical error logs in the event of issues during gameplay

Tunas4D uses collected data solely for lawful and necessary purposes in operating a safe and responsible online casino platform for Malaysian players. Data is used as follows:

• Account Management: Creating, verifying, and maintaining your Tunas4D player account — including the login process, identity verification (KYC), and profile information updates.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as withdrawals of winnings to your preferred bank account or e-wallet in MYR.
• Gaming Service Provision: Operating slots, Live Casino, jackpot, roulette, blackjack, lottery, and Sports Betting — including cricket, Malaysian Super League & EPL football, badminton, and e-sports — fairly and effectively.
• Security & Fraud Prevention: Detecting and preventing account fraud, money laundering, multiple account registrations, and other suspicious activities to protect all Tunas4D players.
• Customer Support: Providing effective support via Live Chat and email by referencing your account history and transaction records whenever needed.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate spending limits, time limits, and self-exclusion tools.
• Legal Compliance: Fulfilling compliance obligations under online gambling industry standards, including Anti-Money Laundering (AML) requirements and Know Your Customer (KYC) processes.
• Platform Improvements: Analysing aggregated usage data (without identifying individuals) to improve interface design, platform performance, and the overall player experience.
• Service Communications: Sending important account-related notifications — such as deposit confirmations, successful withdrawal alerts, security notices, and policy updates — via email or SMS.

Tunas4D does not use your data for third-party marketing purposes without your explicit consent, and you may withdraw your consent to receive marketing communications at any time through your account settings.

Tunas4D does not sell, rent, or disclose players' personal data to any third party for commercial or marketing purposes. However, there are limited situations where Tunas4D needs to share certain data with external parties to support platform operations:

• Payment Providers: Malaysian payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX receive only the minimum transaction information required to process deposits and withdrawals in MYR. All these providers are bound by strict confidentiality agreements.
• Game Providers: Casino gaming software companies such as Pragmatic Play, Evolution Gaming, PG Soft, and Playtech may receive anonymised player identifiers for technical purposes to ensure games function correctly. This information does not reveal your actual identity.
• Identity Verification Services: Third-party KYC service providers who assist in verifying player identities during the account verification process. They are bound by strict confidentiality obligations and data is used solely for verification purposes.
• Statutory Authority: Where required by law or a valid court order, Tunas4D may need to disclose certain information to the relevant Malaysian authorities. In such cases, Tunas4D will disclose only the minimum information required and will notify the player where permitted to do so by law.

In all of the above situations, Tunas4D shares only the data strictly necessary for the stated purpose, and all recipient parties are bound by data protection obligations equivalent to or more stringent than those of Tunas4D itself.

Tunas4D uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website. Below are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functionality — maintaining your login session, saving language preferences, and ensuring transactions run securely. These cookies cannot be disabled as the platform cannot function without them.
• Performance & Analytics Cookies: Collecting anonymised usage data — pages visited, session duration, technical errors — to help us understand how players use the platform and improve it over time. This data does not contain any directly identifiable personal information.
• Functional Cookies: Remembering your preferences — such as favourite game tables, preferred betting limits, and display settings — so your experience feels familiar and comfortable every time you log in.
• Security Cookies: Helping detect suspicious login attempts, access from unusual locations, and activities that may pose a security threat to your account.

You can manage your cookie settings through your web browser's preferences. However, disabling essential cookies may affect your ability to use some or all features of the Tunas4D platform. For more information on managing cookies in popular browsers such as Chrome, Safari, or Firefox, please refer to the relevant browser's help documentation.

Tunas4D invests seriously in security infrastructure to ensure the personal and financial data of Malaysian players is always protected to the highest standard. The key security measures we employ are:

• End-to-End Encryption: All communications between your device and tunas4d servers are encrypted using TLS 1.3 protocol with 256-bit key length — the same security standard used by Malaysia's major banks.
• Secure Password Storage: Passwords are never stored in plain text. We use strong cryptographic hashing with salt to ensure your password remains secure even in the most unforeseen circumstances.
• Role-Based Access Control: Only Tunas4D staff with a legitimate business need may access player data, and such access is restricted according to each individual's role and job responsibilities.
• 24/7 Security Monitoring: Tunas4D's systems are continuously monitored by automated threat detection tools, complemented by periodic manual reviews carried out by our security team.
• Regular Security Testing: The Tunas4D platform undergoes regular penetration testing and security audits by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.
• Secure Data Backup: Player data is regularly backed up to a secure, encrypted location to ensure service continuity and data recovery in the event of an unexpected technical incident.

While Tunas4D takes all reasonable steps to protect your data, no security system in the world can guarantee 100% protection against all threats. You also have a role to play in keeping your account secure — use a strong password, never share your login credentials, and notify us immediately if you suspect any suspicious activity on your account.

Tunas4D retains your personal data only for as long as necessary for the purposes set out in this privacy policy, or as required by applicable industry compliance obligations. General data retention guidelines are as follows:

• Active Account Data: For as long as your account remains active on Tunas4D, your profile data and activity history will be retained to ensure you have full access to our services.
• Financial Transaction Data: Deposit and withdrawal records in MYR are retained for a minimum of 7 years after the transaction date, as part of industry compliance requirements and responsible financial record-keeping.
• Identity Verification (KYC) Data: KYC documents such as MyKad copies are retained for 5 years after account closure or the date of the last verification, whichever is later.
• Technical Log Data: Technical and security logs (IP addresses, access logs) are retained for 12 months for security analysis and technical troubleshooting purposes.
• After Account Closure: When you close your Tunas4D account, personal data that is no longer required for compliance purposes will be deleted or anonymised within 30 days work. Data that must be retained for compliance purposes will be kept for the required period and then permanently deleted.

You may request early deletion of your data ahead of the periods stated above by contacting us, subject to case-by-case review and any compliance obligations that may require us to retain certain data for a specified period.

As a Tunas4D player, you have specific rights regarding the personal data we hold about you. Tunas4D fully respects and supports these rights:

Tunas4D is a platform intended strictly for adults aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18 under any circumstances.

During registration, Tunas4D requires date of birth verification and has age verification procedures in place to ensure only eligible adult players are permitted to use the platform. Should Tunas4D discover that data belonging to a minor has been collected inadvertently, the account in question will be closed immediately and all associated data will be promptly deleted.

If you are a parent or guardian and suspect that your child or dependent under the age of 18 has accessed or registered on Tunas4D, please contact us immediately at support@tunas4d.run. We will investigate the matter promptly and take appropriate action to protect the individual concerned.

Tunas4D reserves the right to update or amend this privacy policy from time to time in response to changes in business operations, industry compliance requirements, technological developments, or feedback from our players. All amendments will be posted on this page with a clear effective date.

For significant amendments that affect how we use players' personal data, Tunas4D will endeavour to notify active players via their registered email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of our platform.

Your continued use of the Tunas4D platform after any privacy policy amendment takes effect will be considered your acceptance of the revised policy. It is your responsibility to review this page periodically. If you do not agree with any amendment, you have the right to close your account and request deletion of your data in accordance with the procedures set out in Section 8.

If you have any questions, concerns, or complaints regarding how Tunas4D handles your personal data, we encourage you to contact us directly. Our team is ready to assist in Bahasa Melayu.